Fortunately MATTER has for a long time operated with contactless pickups. Pickups with MATTER are scheduled over text or email, and we provide instructions for customers to make pickups 100% contactless. A MATTER pickup is just like a normal recycling pickup - just set it and forget it!
Although our pickups are socially distance, typically processing our items in warehouses are not. For that reason, we've scaled down operations to keep maximum social distancing between employees.
During COVID-19 we've reduced operations to ensure employees maintain social distancing. We maintain the right to cancel any pickup if we cannot handle the current order volume. To ensure customer satisfaction we've made pickups FREE for the time being.